Enterprise License Agreement (ELA)

  • Cloud
  • On-premises

Ideal for large-scale users and global companies

ELA
Atlassian Platinum Solution Partner Cloud Specialization ITSM Specialization platinum_solution_partner_of_the_year_2023 platinum_solution_partner_of_the_year_2020

Ricksoft is a Platinum Solution Partner, Atlassian's highest tier of partners. We have been awarded Enterprise certification for our exceptional track record of supporting large-scale users. We have met advanced training requirements and demonstrated our ability to support both small- and large-scale customers.

We have also received "Cloud Specialization Certification", which certifies our professionals as capable of supporting migration to cloud platforms and enterprise-level use cases. We have also achieved "ITSM Specialization Certification", which certifies our professionals as capable of providing superior customer and employee service experiences.

What is Enterprise License Agreement (ELA)?

It is a comprehensive contract that allows you to hybridize Atlassian Data Center and Cloud at a fixed discount price for three years.

If your company meets any of the following criteria,
ELA can significantly enhance the operational efficiency of Atlassian products:

ELA can significantly enhance the operational efficiency of Atlassian products
  1. Currently using Data Center with 5,000 users or more
  2. Considering migrating to Cloud in the future
  3. Considering using both Data Center and Cloud in parallel
  4. Possessing multiple licenses for the same user across various product instances
  5. Unable to predict long-term expenses due to organisational changes

Ricksoft has a proven history of offering Cloud Enterprise services. Our dedicated account experts will carefully handle every step of the process, from preparing the implementation to providing operational support. We always suggest the best operational method to meet your evolving business needs.

We always suggest the best operational method to meet your evolving business needs.

ELA pricing is based on the number of organizations, instances, and Atlassian's pricing offering. Ricksoft conducts a detailed analysis of your current usage and proposes the final price and the most optimal operation method for ELA.

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ELA Benefits

Flexible environment options

Flexible environment options

Hybrid operation between Data Center and Cloud is now possible. You can access self-managed Data Centers and the latest technologies, including AI and automation features, in the Atlassian Cloud.

Licensing per user

Licensing per user

Unlike a la carte contracts, which require licenses to be purchased repeatedly for each site, ELA allows each user to access all sites with one license. During the three-year contract period, you can add products and users as your organization grows.

Instance decentralisation

Instance decentralisation

By eliminating the cost of duplicate licenses, you can quickly launch purpose-built sites of any size, allowing for flexible responses to evolving business needs.

Top-level support

Top-level support

ELA includes top-level Atlassian support. New technologies are being developed every day, especially in Cloud, and a dedicated Atlassian technical manager will regularly integrate each product's latest features and suggest the best operational methods.

  • Premier Plan (Data Centers)
  • Enterprise plan (Cloud)
  • Advisory Service - Elite Plan
  • Atlassian University training credits
Cost reduction and long-term forecasting

Cost reduction and long-term forecasting

Combining multiple organizations and products into a single contract can result in significant volume discounts. Atlassian offers a fixed discounted price for three years, with no annual price adjustments. ELA optimizes instance configurations, which enables accurate predictions of the substantial costs associated with Cloud deployment.

Simplified procurement

Simplified procurement

A single contract covers all Data center and Cloud instances, eliminating procurement processes that can take weeks or months and significantly reducing management costs. In addition, credits will be provided for any unused Server maintenance and Data center subscriptions when switching to ELA.

Why choose Ricksoft for ELA?

Number of Atlassian Certification Holders in Ricksoft

Number of Atlassian Certification Holders in Ricksoft

Atlassian Certified Experts
(The highest qualification for Atlassian products) - 6

  • Atlassian Certified Professional (Atlassian product expert certification) - 26
  • Atlassian Sales Professional - 45
  • Atlassian Technical Sales Professional - 30
  • Cloud Sales Professional - 24
  • Cloud Technical Delivery Professional - 9
  • Cloud Technical Sales Professional - 14
  • ITSM Consulting Professional - 5
  • ITSM Sales Professional - 41
  • ITSM Technical Delivery Professional - 6
  • Agile at Scale Sales Professional - 18
  • Agile at Scale Technical Delivery Professional - 3
  • Agile at Scale Technical Sales Professional - 10
※As of February 6, 2024
Number of Atlassian Certification Holders in Ricksoft
Ricksoft's Cloud achievements

Ricksoft's Cloud achievements

Atlassian Partner of the Year 2022 Cloud Migration Services Finalist

The Atlassian Partner Award is an annual award recognising partners who have achieved outstanding results by providing excellent services and solutions.

Ricksoft was nominated as one of three companies globally as a finalist in the "Atlassian Partner of the Year 2022: Cloud Migration Services category" based on its track record of cloud migration scale and customer evaluation.

Customer Success・Help Desk・Training

Customer Success・Help Desk・Training

We offer a comprehensive range of services, from installation to operation and utilization.

  • Introduction support and Professional services provide a customized environment that caters to the specific needs of our clients
  • Support Plus Pro is a dedicated helpdesk to resolving any issues raised by our clients
  • Product utilization support provided by customer success
  • e-Learning that can be accessed at any time and from anywhere
  • Guidebook provides detailed instructions on how to use our product
Customer Success・Help Desk・Training
process_arrow process_arrow process_arrow process_arrow process_arrow

  • Onboar
    ding

    Tailored Onboarding & Initial Training
    Introducing effective product utilizaton.

  • Implemen
    tation

  • Initial
    Operaition

    Support Plus
    Resolving customer issues with Atlassian Cloud specialized support plan.

  • Expansion

    Adapted into
    e-learning
    from our training materials.

    e-learning

  • Stable
    Operation

    Guide Book
    Published by a Support Engineer and Atlassian product expert.

    Guide Book

  • Value
    Enhance
    ment

    D-Accel Introduction
    In-house developed client management system for Atlassian Cloud clients.

    /D-Accel_Introduction
Additional products and solutions that are customized to meet the specific needs of our clients

Additional products and solutions that are customized to meet the specific needs of our clients

We provide products and services that aim to resolve real-life operational challenges.

D-Accel is a Cloud management system for Atlassian products developed and operated exclusively by Ricksoft. It was designed to address common customer requests and issues related to managing Cloud versions of Atlassian products. The system offers a wide range of features, such as managing user permissions, user inventory, and the retention period of audit logs. You can access D-Accel by adding it as an app in Jira Cloud or Confluence Cloud.

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