Reason to Choose Us
Why Ricksoft
We provide top-notch, comprehensive services
that enhance the potential of business scenarios.
No matter how excellent a product is, if it does not match the issues you are facing or if you cannot make good use of it, it will not produce sufficient results. Ricksoft offers the best solutions for your issues from a wide variety of IT tools, including Atlassian's products, which have been certified as a top-ranked partner. We provide high quality services with attention to detail, and accompany our clients from implementation to operation and problem solving, bringing about a definite change in their business scene.
01Japan's leading technology and extensive track record
Ricksoft is a Platinum Solution Partner and the highest ranking partner of Atlassian. We are also certified as an Enterprise partner. With a proven track record of working with large scale users, we have completed advanced training requirements and are capable of working with both small and large scale customers.
We offer three professional specializations. The Cloud Migration Specialization certifies the ability to support migrations to cloud platforms and enterprise‑level use cases. The Service Management Specialization certifies experts who can rapidly deliver excellent customer and employee service experiences. The Software Development Specialization certifies companies with advanced expertise in leveraging the latest Atlassian toolchain to improve team productivity, collaboration, and engineering culture. Our team is made up of highly qualified technical experts who possess deep knowledge of each product’s characteristics and can address concerns across a wide range of areas.
Atlassian K.K. Platinum Solution Partner
Workato Gold Partner
Awards
02Solutions that maximize customer value
By providing solutions, we solve various issues in the working environment and maximize customer value. We propose optimal services based on understanding the customer's business, implementation objectives, and operating environment. We also provide implementation support and services at each phase as needed, leading smoothly to stable operations.
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Consultation
Propose solutions to solve problems
Our team of experts will offer customized solutions that address your specific needs.
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Introduction
SI Service
(Installation Support)We provide implementation support tailored to the customer's situation to achieve speedy and stable operations.
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Operation
Managed Services
(RickCloud)Reduces operational burden by optimally running on-premise versions of products in a fully managed cloud environment.
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Utilization
In-house
AppsExtend product functionality with in-house applications or proprietary applications developed in response to customer requests.
03Accompanying support for peace of mind even after introduction
We provide a full range of support services so that our customers can operate and utilize our products in practice.Our support capabilities, backed by knowledge and experience accumulated over many years, provide total support from minor problems to troubleshooting.We also provide technical information that is useful for operation.
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Support services capable of handling advanced system integration (SI)Accompanying Support Service
Ricksoft’s qualified specialists, trained by Atlassian, support product operations through regular web meetings and a service desk.
- ★ A 24/7 help desk available in Japanese (including support for third-party apps from overseas vendors)
- ★ Problem resolution through web meetings with screen shareing
- ★ Responses from Ricksoft support engineers via Slack
- ★ Regular monthly meetings with dedicated engineers to optimize new feature utilization and resolve issues such as user authentication
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Hands-on TrainingFor those who want to learn in a hands-on format!
We offer training for administrators and end users.
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E-LearningSupport self-directed learning!
Our e-learning courses are based on our training programs and packed with the know-how of our instructors. Learners can study anytime, anywhere, and repeat the material at their own pace.
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Durable Growth
Durable Growth